Need a hand?

I lost my progress after reinstalling the game

Game progress (level, coins, gems, skins) is stored locally on your device. If you uninstall the game or clear its data, progress is lost unless your device backs it up automatically (iCloud backup on iOS, Google's Auto Backup on Android). I'm working on cloud save for a future update.

I bought "Remove Ads" / a gem pack but I didn't receive it

First, restart the game — purchases sometimes need a fresh launch to register. If it still hasn't arrived, email me with the App Store / Google Play receipt (or order ID) and I'll get it sorted.

How do I get a refund?

Refunds for in-app purchases are handled by Apple or Google, not by me. Use reportaproblem.apple.com for iOS, or Google Play's refund form for Android.

The game crashes or runs slowly

Make sure your device's operating system is up to date, close other apps in the background, and check that you have enough free storage. If the crash keeps happening, email me with your device model, OS version, and what you were doing when it crashed.

How do I opt out of personalised ads?

Easiest: open Snappy → Settings → Privacy choices → toggle off "Personalised ads", then tap Save. The change applies on the next ad you see.

Device-wide opt-out (covers every app, not just Snappy):

• iOS: Settings → Privacy & Security → Tracking → toggle off "Allow Apps to Request to Track", or revoke the permission for Snappy specifically.
• Android: Settings → Google → Ads → "Delete advertising ID" (or reset it).

You can also buy the "Remove Ads" upgrade to remove ads entirely.

I picked the wrong age range — can I change it?

Yes. Open Snappy → Settings → Privacy choices → tap "Manage consent". This restarts the consent flow with the age picker, where you can pick a different range. The new range applies immediately to ad personalisation and data collection.

How do I disable analytics or crash reporting?

Open Snappy → Settings → Privacy choices → tap "Manage consent". On the GDPR screen, untick the "Analytics" and/or "Crash reports" toggles and tap Save choices. No new data will be sent after that.

Is Snappy safe for kids?

Yes. Snappy is rated 4+ in the App Store and Everyone on Google Play. There's no violence, language, or scary content. When the age picker is set to Under 13 (or Under 16 in the EU), Snappy automatically switches to a "kids mode" — only contextual ads, no advertising identifier collected, and analytics run in child-directed mode. In-app purchases by children are subject to Apple's Ask to Buy or Google's Family Link parental controls; please enable those on the child's device.

How do I delete my data?

Most of your data lives on your device. Uninstalling Snappy clears it. To wipe in-game choices without uninstalling, open Settings → Privacy choices → Manage consent, then on the next launch tick all consent toggles off — no new data will be sent after that. If you've emailed me, you can ask me to delete your support correspondence at any time — see the Privacy Policy for the details.

I have a feature idea

Please send it! Email support@golovitsyn.com with the subject "Feature idea" and I'll read it.